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Choose your preferred clinic location
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All first appointments are charged at £995, except for Harley Street clinics, where first appointments are charged at £1,250. Should treatment NOT be required you will be charged £250 for consultation only.
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Choose your preferred consultant
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Choose your preferred time slot

Frequently Asked Questions

Can’t find what you’re looking for? Get in touch with one of our knowledgeable advisors for more information.

Is electrotherapy recognised by the National Institute for Health and Care Excellence (NICE) in the UK?

Yes, electrotherapy is recommended by the National Institute for Health and Care Excellence (NICE) for UK patients, and has been shown to be an effective method for treating smaller haemorrhoids. It can also be used as an alternative to surgery for treating larger haemorrhoids, but there is less evidence (at present) for its effectiveness.

eXroid are working to NICE guidelines to support the development of further evidence and research on the effectiveness of the treatment for larger and higher grade haemorrhoids.

Please see: https://www.nice.org.uk/advice/mib201

Do I need my doctor to refer me?

No, we’ll take care of everything for you and we’ll even write to your GP afterwards to let them know.

Please call us on 0800 999 3777 for more information and advice

Can I have eXroid under the National Health Service (NHS)?

Electrotherapy for haemorrhoids is a treatment that the National Institute for Health and Care Excellence (NICE) has evaluated and recommended for UK patients (source NHS.UK).

From 1st April 2019, the NHS has implemented restrictions in the scope of its services which means that over 17 procedures will only be funded by the NHS in exceptional individual circumstances. The list includes:

  • Breast reduction;
  • Removal of benign skin lesions;
  • Grommets for Glue Ear;
  • Tonsillectomy for sore throats;
  • Haemorrhoid surgery;
  • Hysterectomy for heavy menstrual bleeding;
  • Chalazia (lesions on eyelids) removal;
  • Removal of bone spurs for shoulder pain;
  • Carpal tunnel syndrome release;
  • Dupuytren’s contracture release for tightening of fingers;
  • Ganglion excision – removal of noncancerous lumps on the wrist or hand;
  • Trigger finger release;
  • Varicose vein surgery

Where possible,  we’re doing all we can to support patients appeal their referrals, and we’re here to help where the NHS are unable to cover treatment.

We advise patients to review the ‘limited procedure lists’ which their local NHS Clinical Commissioning Group (CCG) will provide directly or on their website and contact us for advice and help where needed.

Please call us on 0800 999 3777 for more information and advice.

How much does it cost?

A first consultation, examination and procedure costs £995 at any of our clinics outside of our London clinics where the price is £1250. For any following procedure the price is £745 irrespective of clinic location.For information about homecare service please contact us on 0800 999 3777.

How do I pay?

You can book your appointment via our website or alternatively if you would like to speak to an advisor, you can either contact us using our online chat service or call us on 0800 999 3777

We’ll take full payment at time of booking. We accept all major debit or credit cards including American Express. We also have finance options available.

Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See Legal notices and Terms of use

Please call us on 0800 999 3777 for more information and advice.

Can I use my private health care insurance to pay?

eXroid is covered by WPA, Aviva and Vitality directly. We also have individual arrangements with other health insurance companies. Please contact us for more information and to help organise individual arrangements. Your insurance company may need a treatment code for electrotherapy, which is H5260.

Please call us on 0800 999 3777 for more information and advice.

 

Is the procedure painful?

The eXroid treatment is usually not painful and usually causes minimal or no discomfort.

Please call us on 0800 999 3777 for more information and advice.

How long does the treatment take?

It can take up to 10 minutes for each haemorrhoid, or up to 30 minutes for one session treating 3 piles. An initial consultation and treatment takes 45 – 60 minutes.

Please call us on 0800 999 3777 for more information and advice.

Do I need to follow a specific diet or have an enema before a treatment?

No, you don’t need to do anything before your treatment.

Can I go back to everyday activities straight away?

This is usually possible for most. For some patients, a short recovery time may be required and, for a small percentage (actually 11%) one or more days is sometimes required.

Does a doctor carry out the procedure?

Yes, all of our medical staff (Doctors) are General Medical Council (GMC) registered Consultant Surgeons and are fully trained as eXroid specialists using CE approved equipment will carry out the procedure.

Will the doctor be able to tell me how many treatments I’ll need?

Yes, the consultant will advise you on treatment expectations as part of your consultation and treatment.

Larger piles or patients with more than three haemorrhoids may require more than one treatment, although a number of patients with large piles have been cleared after just one gentle treatment.

Can I have an examination and decide not to go ahead with the procedure?

Yes, if you decide not to go ahead after your examination we will refund you the cost of the procedure.

Will an assistant be available to chaperone me?

Yes, we will always make sure there is someone there for you.

Is it possible I may need more than one treatment?

Many of our patients are cleared of their haemorrhoids after one treatment. Larger piles or patients with more than three haemorrhoids may require more than one treatment. The number of treatments you need largely depends on how many piles you have and how big they are, although even patients with larger piles have been cleared of their haemorrhoids after just one gentle treatment.

Are there any conditions that could prevent me from having an eXroid treatment?

We would advise against having the treatment if you have any of the below conditions:

  • Pregnancy
  • Pacemaker and / or defibrillator implant
  • Bleeding disorder
  • Anticoagulant therapy with Warfarin where the INR is greater than 3.0
  • Active anorectal infection
  • Inflammatory bowel disease
  • Lower abdominal / lower quadrant transplant patients
  • Purely external haemorrhoids
  • Megacolon

Please call us on 0800 999 3777 for more information and advice.

What is the code required for my medical insurer?

We’re working with all major health insurers to enable your insurance to cover our treatment. When you ring for a talk or to book an appointment, we will advise whether your insurance will cover an eXroid treatment.  Your insurance company may need a treatment code for electrotherapy, which is H5260. See Payment Terms in TERMS OF USE.

What if I need to change or cancel my appointment?

Call us on 0800 999 3 777, and we will do our best to accommodate you.
Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See  Legal notices and Terms of use

 

DID YOU KNOW?

There are 8 million haemorrhoid sufferers in the UK – you’re not alone.

Get in Touch

Speak to one of our experienced advisors. All enquiries are handled with complete discretion.

eXroid COVID-19 Update

Elective treatments suspended for the next 3 weeks
Following the Prime Minister’s national address at 20:30 on Monday 23rd March, it is imperative that we do our utmost to restrict the spread of COVID-19 and safeguard our patients and their communities, our staff and our clinics. Whilst we will always aim to do all we can to help and bring relief to our patients, we are bound by the greater cause to limit this highly infectious virus. We are therefore, as of now, re-scheduling all of our clinics and appointments to over 3 weeks into the future in line with the government guidance.

We sincerely apologise for any inconvenience and we will speak to everyone of our booked patients individually and do all we can to provide support.

We do, however, understand that there are some extreme cases and where patients feel there is an extreme detriment to their quality of life and / or they are suffering excessive bleeding, we will continue to provide our service on an emergency basis, where possible. This will be preceded by a triage call with myself initially, to ascertain what the issues are and to try to help remotely with a prescription, if possible, in the short term. If you have any concerns please contact us on 0800 999 3777.

We will continue to keep all of our patients directly informed and fully intend to treat everyone as planned, once the current restrictions have been lifted, presently scheduled for after the next three weeks.

The latest information is available at: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

Again, if there are any questions or support we can offer, our team will remain working and available to support.

Kind Regards,

Dr Mark J. Hudson-Peacock,
Chairman and Medical Director