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Frequently Asked Questions

Is electrotherapy recognised by the National Institute for Health and Care Excellence (NICE) in the UK?

Yes, electrotherapy is recommended by the National Institute for Health and Care Excellence (NICE) for UK patients, and has been shown to be an effective method for treating smaller haemorrhoids. It can also be used as an alternative to surgery for treating larger haemorrhoids, but there is less evidence (at present) for its effectiveness.

eXroid are working to NICE guidelines to support the development of further evidence and research on the effectiveness of the treatment for larger and higher grade haemorrhoids.

Please see https://www.nhs.uk/conditions/piles-haemorrhoids/treatment/for more information.

Do I need my doctor to refer me?

No, we’ll take care of everything for you and we’ll even write to your GP afterwards to let them know.

Can I have eXroid under the National Health Service (NHS)?

Electrotherapy for haemorrhoids is a treatment that the National Institute for Health and Care Excellence (NICE) has evaluated and recommended for UK patients (source NHS.UK).

From 1st April 2019, the NHS has implemented restrictions in the scope of its services which means that over 17 procedures will only be funded by the NHS in exceptional individual circumstances. The list includes:

  • Breast reduction;
  • Removal of benign skin lesions;
  • Grommets for Glue Ear;
  • Tonsillectomy for sore throats;
  • Haemorrhoid surgery;
  • Hysterectomy for heavy menstrual bleeding;
  • Chalazia (lesions on eyelids) removal;
  • Removal of bone spurs for shoulder pain;
  • Carpal tunnel syndrome release;
  • Dupuytren’s contracture release for tightening of fingers;
  • Ganglion excision – removal of noncancerous lumps on the wrist or hand;
  • Trigger finger release;
  • Varicose vein surgery

Where possible,  we’re doing all we can to support patients appeal their referrals, and we’re here to help where the NHS are unable to cover treatment.

We advise patients to review the ‘limited procedure lists’ which their local NHS Clinical Care Group (CCG) will provide directly or on their website and contact us for advice and help where needed.

How much does it cost?

The cost for the treatment is as follows:

Your initial consultation will be at a charge of £250, the purpose of the consultation is to assess your condition and the type of treatment you’ll require as well as to answer any questions or concerns you may have.

The eXroid treatment cost is £745 covering up to three haemorrhoids. Follow up treatments (if required) will be charged at £745 per treatment.

Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See  Legal notices and Terms of use

How do I pay?

You can book your appointment via our website or alternatively if you would like to speak to an advisor, you can either contact us using our online chat service or call us on 0800 999 3 777

We’ll take full payment at time of booking with either a major debit or credit card including American Express.

Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See  Legal notices and Terms of use

Can I use my private health care insurance to pay?

We’re working with all major health insurers to enable your insurance to cover our treatment. When you ring for a chat or to book an appointment, we’ll advise whether your insurance will cover an eXroid treatment.  Your insurance company may need a treatment code for electrotherapy, which is H5260. See Payment Terms in TERMS OF USE.

Is the procedure painful?

The eXroid treatment usually causes minimal or no discomfort. However, as pain thresholds do vary, some patients do find it more uncomfortable than others.

How long does the treatment take?

It can take up to 10 minutes for each pile, or up to 30 minutes for one session treating 3 piles. An initial consultation and treatment takes 45 – 60 minutes.

Do I need to follow a specific diet or have an enema before a treatment?

No, you don’t need to do anything before your treatment.

Can I go back to everyday activities straight away?

This is usually possible for most. For some patients, a short recovery time may be required and, for a small percentage (actually 11%) one or more days is required.

Does a doctor carry out the procedure?

Yes, a properly trained eXroid specialist using CE approved equipment will carry out the procedure.

Will the doctor be able to tell me how many treatments I’ll need?

No, however, the doctor will be able to suggest the possible number of treatment sessions you might need compared to other patients with similar numbers and grade of piles. The larger the piles, the more treatments you will usually need for complete eradication.

We cannot guarantee how many treatments you’ll need; as per any medical treatment, everyone has different responses to electrotherapy, dependant on the severity of your condition.

Can I have an examination and decide not to go ahead with the procedure?

Yes, if you decide not to go ahead after your examination we will refund you the cost of the procedure.

Will an assistant be available to chaperone me?

Yes, we will always make sure there is someone there for you.

Is it possible I may need more than one treatment?

Half of our patients only need one treatment session. Of those who need further treatment, the majority will need only two treatments. The number of treatments you need largely depends on how many piles you have and how big they are.

What if I can’t lie flat?

eXroid treatment is usually possible provided you can lie on your side on the examination couch. Most people are fit enough for the procedure but we can advise you on this over the phone if you are unsure.

Are there any conditions that could prevent me from having an eXroid treatment?

We would advise against having the treatment if you have any of the below conditions:

  • Pregnancy
  • Pacemaker and / or defibrillator implant
  • Bleeding disorder
  • Anticoagulant therapy with Warfarin where the INR is greater than 3.0
  • Active anorectal infection
  • Inflammatory bowel disease
  • Lower abdominal / lower quadrant transplant patients
  • Purely external haemorrhoids
  • Megacolon

What is the code required for my medical insurer?

We’re working with all major health insurers to enable your insurance to cover our treatment. When you ring for a talk or to book an appointment, we will advise whether your insurance will cover an eXroid treatment.  Your insurance company may need a treatment code for electrotherapy, which is H5260. See Payment Terms in TERMS OF USE.

Why has my GP not heard of eXroid?

eXroid is new to the UK and not all GPs have heard of us. We believe your GP should find all the information they need right here on our website in order to advise you. However, we would be happy to provide further information to your GP if they are interested in learning more about eXroid.

What if I need to change or cancel my appointment?

Call us on 0800 999 3 777, and we will do our best to accommodate you.
Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See  Legal notices and Terms of use

 

DID YOU KNOW?

There are 8 million haemorrhoid sufferers in the UK – you’re not alone.

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