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Frequently Asked Questions

Is the electrotherapy treatment recognised by the National Institute for Health and Care Excellence (NICE) in the UK?

Yes, we gained positive NICE guidance in June 2015.

Do I need a doctor referral?

No, but eXroid will write to each patient’s GP to tell them afterwards.

How much does it cost?

£250 for an initial consultation and £745 for initial treatment.
Follow up treatments (if required) are also £745.

How do I pay?

We will take payment at the time of booking the appointment. Fees will be £250 for a consultation only, £995 for an initial consultation and treatment, and £745 for a follow up treatment.

Can I use my private health care insurance to pay?

We are working with all major health insurers to enable your insurance to cover our treatment. When you ring for a talk or to book an appointment, we will advise whether your insurance will cover an eXroid treatment.  Your insurance company may need a treatment code for electrotherapy, which is H5260. See Payment Terms in TERMS OF USE.

Is the procedure painful?

The eXroid treatment usually causes minimal or no discomfort. However, as pain thresholds do vary, some patients do find it more uncomfortable than others.

How long does the treatment take?

Up to 10 minutes for each pile, or up to 30 minutes for one session treating 3 piles. An initial consultation and treatment takes 45 – 60 minutes.

Do I need to follow a specific diet or have an enema before a treatment?


Can I go back to everyday activities straight away?

This is usually possible. For some patients, a short recovery time may be required and, for a small percentage (actually 11%) one or more days is required.

Is it a doctor carrying out this procedure?

Yes, a properly trained eXroid specialist using CE approved equipment.

Will the doctor be able to tell me how many treatments I’ll need?

No, however, the doctor will be able to suggest the possible number of treatment sessions you might need compared to other patients with similar numbers and grade of piles. The larger the piles, the more the treatments that will usually be needed for complete eradication.

We cannot offer a guarantee as to how many treatments you will need.  Different people will have different responses to electrotherapy, in common with other treatments for haemorrhoids.

Can I have an examination and decide not to go ahead with the procedure?

Yes, and you’ll only be charged £250 for the examination and consultation.

Will an assistant be available to chaperone me?


Is it possible that I may need more than one treatment?

Half of our patients only need one treatment session. Of those who need further treatment, the majority will need only two treatments. The number of treatments you need largely depends on how many piles you have and how big they are.

What if I can’t lie flat?

eXroid treatment is usually possible provided you can lie on your side on the examination couch. Most people are fit enough for the procedure but we can advise you on this over the phone if you are unsure.

Can I have eXroid under the National Health Service (NHS)?

eXroid is working with the NHS to make electrotherapy treatments available on the NHS. We hope it becomes widely available from the NHS but this is unlikely to occur soon.

Are there any conditions that could prevent me from having an eXroid treatment?

  • Pregnancy
  • Pacemaker and / or defibrillator implant
  • Bleeding disorder
  • Anticoagulant therapy with Warfarin where the INR is greater than 3.0
  • Active anorectal infection
  • Inflammatory bowel disease
  • Lower abdominal / lower quadrant transplant patients
  • Purely external haemorrhoids
  • Megacolon

What is the code required by my medical insurer?


Why has my GP not heard of eXroid?

eXroid is new to the UK and not all GPs have heard of it. We believe we have included in this website all the information your GP should need in order to advise you, but we would be pleased to provide further information to your GP if they are interested in learning more about eXroid.

What if I need to change or cancel my appointment?

Just ring 0800 999 3777, and we will do our best to accommodate you.
Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See  Legal notices and Terms of use


There are 8 million haemorrhoid sufferers in the UK – you are not alone.

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