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All first appointments are charged at £995, except for Harley Street clinics, where first appointments are charged at £1,250. Should treatment NOT be required you will be charged £250 for consultation only.
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Frequently Asked Questions

Is electrotherapy recognised by the National Institute for Health and Care Excellence (NICE) in the UK?

Yes, electrotherapy is recommended by the National Institute for Health and Care Excellence (NICE) for UK patients, and has been shown to be an effective method for treating smaller haemorrhoids. It can also be used as an alternative to surgery for treating larger haemorrhoids, but there is less evidence (at present) for its effectiveness.

eXroid are working to NICE guidelines to support the development of further evidence and research on the effectiveness of the treatment for larger and higher grade haemorrhoids.

Please see https://www.nhs.uk/conditions/piles-haemorrhoids/treatment/for more information.

Do I need my doctor to refer me?

No, we’ll take care of everything for you and we’ll even write to your GP afterwards to let them know.

Can I have eXroid under the National Health Service (NHS)?

Electrotherapy for haemorrhoids is a treatment that the National Institute for Health and Care Excellence (NICE) has evaluated and recommended for UK patients (source NHS.UK).

From 1st April 2019, the NHS has implemented restrictions in the scope of its services which means that over 17 procedures will only be funded by the NHS in exceptional individual circumstances. The list includes:

  • Breast reduction;
  • Removal of benign skin lesions;
  • Grommets for Glue Ear;
  • Tonsillectomy for sore throats;
  • Haemorrhoid surgery;
  • Hysterectomy for heavy menstrual bleeding;
  • Chalazia (lesions on eyelids) removal;
  • Removal of bone spurs for shoulder pain;
  • Carpal tunnel syndrome release;
  • Dupuytren’s contracture release for tightening of fingers;
  • Ganglion excision – removal of noncancerous lumps on the wrist or hand;
  • Trigger finger release;
  • Varicose vein surgery

Where possible,  we’re doing all we can to support patients appeal their referrals, and we’re here to help where the NHS are unable to cover treatment.

We advise patients to review the ‘limited procedure lists’ which their local NHS Clinical Care Group (CCG) will provide directly or on their website and contact us for advice and help where needed.

How much does it cost?

The cost for the treatment is as follows:

All first appointments are charged at £995, except for Harley Street clinics, where first appointments are charged at £1,250. Should treatment NOT be required you will be charged £250 for consultation only and refunded the difference. Follow up treatments (if required) will be charged at £745 per treatment.

Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See  Legal notices and Terms of use

How do I pay?

You can book your appointment via our website or alternatively if you would like to speak to an advisor, you can either contact us using our online chat service or call us on 0800 999 3 777

We’ll take full payment at time of booking with either a major debit or credit card including American Express.

Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See  Legal notices and Terms of use

Can I use my private health care insurance to pay?

eXroid is now covered by some major health insurers.

We’re working with all other major health insurers to enable your insurance to cover our treatment. When you ring for a chat or to book an appointment, we’ll advise whether your insurance will cover an eXroid treatment.  Your insurance company may need a treatment code for electrotherapy, which is H5260. See Payment Terms in TERMS OF USE.

Is the procedure painful?

The eXroid treatment is usually not painful and usually causes minimal or no discomfort.

How long does the treatment take?

It can take up to 10 minutes for each pile, or up to 30 minutes for one session treating 3 piles. An initial consultation and treatment takes 45 – 60 minutes.

Do I need to follow a specific diet or have an enema before a treatment?

No, you don’t need to do anything before your treatment.

Can I go back to everyday activities straight away?

This is usually possible for most. For some patients, a short recovery time may be required and, for a small percentage (actually 11%) one or more days is sometimes required.

Does a doctor carry out the procedure?

Yes, all of our medical staff (Doctors) are General Medical Council (GMC) registered Consultant Surgeons and are fully trained as eXroid specialists using CE approved equipment will carry out the procedure.

Will the doctor be able to tell me how many treatments I’ll need?

Yes, the consultant will advise you on treatment expectations as part of your consultation and treatment.

Larger piles or patients with more than three haemorrhoids may require more than one treatment, although a number of patients with large piles have been cleared after just one gentle treatment.

Can I have an examination and decide not to go ahead with the procedure?

Yes, if you decide not to go ahead after your examination we will refund you the cost of the procedure.

Will an assistant be available to chaperone me?

Yes, we will always make sure there is someone there for you.

Is it possible I may need more than one treatment?

Many of our patients are cleared of their haemorrhoids after one treatment. Larger piles or patients with more than three haemorrhoids may require more than one treatment. The number of treatments you need largely depends on how many piles you have and how big they are, although even patients with larger piles have been cleared of their haemorrhoids after just one gentle treatment.

Are there any conditions that could prevent me from having an eXroid treatment?

We would advise against having the treatment if you have any of the below conditions:

  • Pregnancy
  • Pacemaker and / or defibrillator implant
  • Bleeding disorder
  • Anticoagulant therapy with Warfarin where the INR is greater than 3.0
  • Active anorectal infection
  • Inflammatory bowel disease
  • Lower abdominal / lower quadrant transplant patients
  • Purely external haemorrhoids
  • Megacolon

What is the code required for my medical insurer?

We’re working with all major health insurers to enable your insurance to cover our treatment. When you ring for a talk or to book an appointment, we will advise whether your insurance will cover an eXroid treatment.  Your insurance company may need a treatment code for electrotherapy, which is H5260. See Payment Terms in TERMS OF USE.

What if I need to change or cancel my appointment?

Call us on 0800 999 3 777, and we will do our best to accommodate you.
Please note that cancellations less than 48 hours before the appointment may result in a cancellation fee. See  Legal notices and Terms of use

 

DID YOU KNOW?

There are 8 million haemorrhoid sufferers in the UK – you’re not alone.

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